Frequently Asked Questions (FAQs)
1. How do I onboard as an Oil Marketing Company (OMC) with KPC?
To onboard with Kenya Pipeline Company (KPC) as an OMC, follow these steps:
a. Letter of Introduction
Submit a letter addressed to:
Managing Director
Kenya Pipeline Company Limited
P.O. Box 73442 – 00200
Nairobi
The letter should be on your company’s letterhead and should include bound copies of the documents listed below.
b. Application Requirements for Transport and Storage/Collateral Financing Agreement
Energy Regulatory Commission License for import and export of petroleum products
Certificate of Incorporation
Memorandum of Association
Articles of Association
PIN Certificate
VAT Certificate
Certificate of Compliance from Kenya Revenue Authority (KRA)
c. Due Diligence: Know Your Customer (KYC) Requirements
List of directors and company secretary, including shareholding details
CR12 form from Company Registry (must confirm above)
Identification documents (ID/passport) and PIN certificates for directors/control persons
Copy of latest Annual Returns filed under Section 125 of the Companies Act
Board Resolution authorizing entry into a Transport and Storage Agreement with KPC
Proof of physical address (e.g., lease or tenancy agreement)
Two passport-sized photographs of directors or persons with effective control
d. Financial Due Diligence
Financial statements for the past three (3) months
2. How do I check my product stock reports?
You must be a registered user on the KPC Customer Portal
Assigned portal roles are required to access stock reports
You can request a Customer Portal Manual from the Stock Control team for assistance
3. When is the customer stock statement provided?
KPC provides monthly stock statements no later than the 10th working day of the following month.
4. How long does it take to effect an Adjustment Stock Entitlement (ASE)?
Three (3) hours after all requisite requirements are met.
5. How is capacity share allocated?
a. First-use allocation:
200m³ Motor Spirit Premium (MSP)
200m³ Automotive Gas Oil (AGO)
250m³ Illuminating Kerosene / JET A-1
b. Subsequent allocations:
Based on three-month average sales or the current month’s sales, whichever comes first
6. What happens if product delivered is off-spec (not meeting quality standards)?
Only product that meets contractual and industry quality standards is received into the pipeline system.
7. How do I get my product quality certificate?
It will be sent to the email address or contact provided by the customer.
8. What are the benefits of using the Kisumu Oil Jetty (KOJ)?
KOJ was operationalized on December 29, 2022, following the completion of the Mahathi-Infraco facility in Entebbe. Benefits include:
Elimination of Non-Tariff Barriers (NTBs)
Reliable and cost-effective waterway transport (approximately US$5/m³ cheaper than road)
9. What are the requirements to load a truck at KPC?
Valid EPRA approval
Valid truck calibration certificate
Valid insurance coverage
10. What are the features of the LPG Bulk Import Storage and Handling Facilities?
Mombasa facility capacity: 1200 Metric Tons (MT)
Future facilities planned in Nakuru, Eldoret, and Kisumu
KPRL LPG truck loading facility commissioned in May 2024 with:
Capacity: 1.2 Kilotons (KT)
Flow rate: 60 m³/hr
Loading capacity: 20 trucks/day
Time to load 23MT: 45 minutes
Cost: $10/MT
11. How do I onboard as an LPG Player?
EPRA LPG Trading License
CR12 (not older than one month)
PIN Certificate
VAT Certificate
Certificate of Compliance from KRA
Due Diligence Requirements:
Proof of physical office location
Last three (3) years of audited financial statements
Letter of Introduction:
Address to:
Managing Director
Kenya Pipeline Company Limited
P.O. Box 73442 – 00200
Email: md@kpc.co.ke
Nairobi
12. What are the benefits of using KPRL’s LPG Truck Loading Facility?
Common-user facility with fair handling fees
Equal treatment for all customers
Over 60 years of LPG and HSE management experience
Flexibility to import own LPG
Accredited lab facilities
Dedicated LPG truck parking
Excellent customer service
Reduction in reliance on biomass and ground fuels
Customized LPG handling solutions
Flexible tank trading options
Easy access to road network and future rail connectivity
13. What should I know about KPC Fibre Optic Cable?
96-core Optical Fibre along Mombasa–Nairobi and 192-core in Western region
Leased to top telecoms: Safaricom, JTL, Wananchi, Airtel, Seacom, Syokinet
Provides reliable, cost-effective data backbone
Transitioning to lit fibre services for better internet accessibility and connectivity
14. What is required to get office space at a KPC depot?
Be an active OMC with a signed Transport Storage Agreement (TSA)
Submit a formal request letter to the KPC Managing Director stating the preferred depot
15. What are the requirements to be a truck driver for an OMC?
Valid driving license
EPRA approval
Certificate of Good Conduct
16. What are the documentation requirements for Jet A-1 receipt at Kipevu Oil Terminal (KOT) in Mombasa?
Refinery Certificate of Quality
Load Port Release Certificate
Recertification Comparison Sheet (ship loaded vs. issuing tanks)
Bill of Lading from Load Port
Previous cargo Inspector/Surveyors Report
Marine vessel voyage history
Protest Notes from Load Port
Ullage Report
Loading Plan
Inventory of Samples
Material Safety Data Sheet (MSDS)
KEBS Bulk Release Certificate
