KPC MARKS CUSTOMER SERVICE WEEK 2021 IN STYLE
Customer Service Week (CSW) is a platform to champion the value of Customer Experience (CX) in sustaining businesses in Kenya, and it is likewise celebrated globally every first week of October. This year’s Customer Service Week was observed globally from 4th to 8th October 2021, themed “Driving Customer Inclusion” which resonates well with the challenge from our Leadership to build customer-centricity into our activities.
The Institute of Customer Experience (ICX) Kenya has been championing these celebrations in Kenya since 2011. KPC has been a corporate member of ICX since September 2018.
This year, it’s more important than ever to celebrate Customer Service Week as a team; as we enter the second year of the Covid pandemic during which the world business markets have been rife with apprehension.
During Customer Service Week, we celebrated the team’s extraordinary efforts during the pandemic and built strong and lasting bonds between ourselves and our customers. This year, in the spirit of inclusion, cross-departmental teams actively participated in appreciating our customers.
Oil Marketing Companies, Fiber Optic Cable (FOC) customers and Industry stakeholders were celebrated. In addition, diverse departments celebrated Customer Service Week in their unique way. For example, the legal department offered staff free legal services, Corporate Communications offered a professional photoshoot to staff and Procurement Department celebrated by inviting a hearing-impaired supplier to join in the CSW activities. This was a fun activity from the group and the key agenda was to demonstrate how services at KPC are inclusive and accessible to all members of the society.
One of the key activities of the week was partnering with the Ministry of Health to conduct a Covid-19 vaccination drive in Mombasa, Nairobi, Nakuru, Kisumu, and Eldoret. A total of 620 persons were inoculated on the designated days.
The week was a true success, with the input and energy felt from across the KPC fraternity, with genuine displays of dedication and determination that drove the Customer Experience to another level.
A massive thank you to all who participated and contributed to the positive experience!