Customers

The Company's customers are the oil marketers namely,  Caltex, Dalbit, Engen, Fuelex, Gapco, Hashi, Hass, Jovena, Kenol, Kobil, Mafuta products, Metrol, Mobil, National Oil Corporation of Kenya, Petro, Shell, Total oil and Triton.

Value and Convenience to Customers

The pipeline is the most preferred mode of transport of petroleum products in the region due to the following;-

1. The low unit cost of handling, storage and transportation
2. Its safer compared other modes of transport e.g. the petroleum  tankers , rail
3. The pipeline is more reliable, convenient and efficient and saves time.
4. The pipeline retains the quality of the product especially Jet-A1whose handling is very sensitive
5. Helps reduce the road damage and carnage.
6. Laboratory testing services for quality certification of refined petroleum products.
7. Receiving and back loading refined petroleum products from and to ships.
8. Reduced adulteration of product.

Partners

1. Strategic
   - Customers
   - Suppliers of goods & services
2. Process
   - Consultants & contractors
3. Management requirements
   - Statutory bodies
   - Financial institutions